62 posts
discord Here's the Discord Changelog from March 24, 2026. You can also find the most recent Changelog in the Discord app under Settings > What's New. With everyone finally settled in after coming back from end-of-year breaks, you’re likely getting back into your usual routines for vibin…
line 이 글은 합병 이전 구 블로그에 게시했던 기사(최초 게시일: 2022년 2월 24일)를 현재 블로그로 이관한 것으로, 내용은 최초 게시 시점 기준입니다. LINE은 1:1 대화뿐 아니라 다자간 대화도 지원합니다. 그런데 LINE에는 서로 다른 용도로 개발된 두 가지 다자간 대화 기능인 '여러 명과의 대화'와 '그룹'이 있었습니다. 여러 명과의 대화(Room)는 일시적인 대화를 위해 설계됐습니다. 여러 명과의 대화를 만들 때에는 따로 방의 이름을 지정할 필요가 없으며, 친구를 여러 명과의 대화에…
toss 혹시 외국인이 보는 한국의 금융 시스템이 어떤지 아시나요? 미국의 유명 커뮤니티 Reddit에서 “Korean Banking”을 검색해 보면, 외국인들이 느끼는 한국 금융 시스템의 인상을 그대로 볼 수 있어요. 누군가의 도움 없이는 이해하기 어렵고, 전반적인 경험도 복잡하게 느껴진다고 해요. 그래서일까요? 토스에 가입했더라도 제대로 사용하지 못하는 외국인 사용자들이 많았어요. “모두를 위한 금융”이 토스의 비전이라면, 외국인이라고 해서 그 대상에서 제외되어서는 안된다고 생각했어요. 외국인도 편하…
figma Schema 2025: Design systems for a new era Inside Figma Design systems Product updates Events News
cloudflare The most-seen UI on the Internet? Redesigning Turnstile and Challenge Pages 2026-02-27 Leo Bacevicius Ana Foppa Marina Elmore You've seen it. Maybe you didn't register it consciously, but you've seen it. That little widget asking you to verify you're human. That full-page securi…
daangn 웹뷰 엔지니어를 위한 iOS Webview Input 경험 개선기 -- Share 안녕하세요. 당근 커뮤니티실에서 Software Engineer로 일하고 있는 Dave예요. 저는 지난 4년간 웹뷰 기반의 커뮤니티 당근모임을 만들어 왔어요. 당근의 커뮤니티 서비스인 동네생활에서 이웃들과 일상을 공유하고, 모임에서 같은 관심사를 가진 사람들과 대화하며, 카페에서 특정 주제로 정보를 나누고 이야기하는 등 유저 간 게시글, 댓글, 채팅을 통해 소통하는 순간이 많은데요. 그렇다 보니 커뮤니티 프로덕트에…
discord The introduction of themes allows users to fully customize the visual interface of their desktop and mobile applications beyond standard settings. While all users can choose from a set of basic palettes, Nitro subscribers are granted a much larger library of options and the ability to design their own color schemes. This update aims to make high-level UI personalization accessible and straightforward for the entire user base. **Theme Availability and Subscription Tiers** * All users have access to four default color themes regardless of their subscription status. * Nitro members receive an expanded library of 28 additional color themes to further personalize their experience. * Subscribers also gain the exclusive ability to build and implement their own custom themes from scratch. **Cross-Platform UI Implementation** * The feature is fully supported across both desktop and mobile platforms, ensuring a consistent aesthetic vibe. * Applying a new theme is integrated directly into the existing appearance settings, functioning identically to the standard toggle between Light and Dark modes. * The interface is designed for simplicity, allowing users to transition from classic modes to colorful presets with minimal navigation. To refresh your app's look, head to the appearance settings menu where you can experiment with the new color presets or, if you are a Nitro member, begin crafting a custom aesthetic that matches your personal style.
discord Discord has introduced "Discord Checkpoint," the platform’s first comprehensive year-end recap designed to provide users with a personalized summary of their 2025 activity. By analyzing data such as message counts and voice call duration, the feature offers a nostalgic overview of a user's digital footprint and social interactions over the past year. This initiative marks a shift toward data-driven user engagement, rewarding active community members with exclusive digital collectibles based on their usage patterns. **Accessing the Activity Recap** * The feature is rolling out globally over several days and requires users to be on the latest version of the Discord application. * Desktop users can find their recap by clicking the flag icon located in the top-right corner of the interface. * Mobile users can access the experience via a Checkpoint banner located within the "You" tab at the bottom-right of the screen. * Visibility is contingent upon having "Use data to personalize my Discord experience" enabled in privacy settings and meeting a minimum activity threshold. **Key Metrics and Personal Statistics** * The recap calculates the total volume of messages sent and the cumulative time spent in voice channels throughout the year. * Users receive a breakdown of their most-frequented servers and their most-used emojis. * The system identifies a "top contact," highlighting the individual user with whom the account owner interacted the most. **Personalized Rewards and Social Integration** * Upon completion of the recap, users are assigned one of ten distinct "Checkpoint cards" that categorize their year. * Each card unlocks a corresponding Avatar Decoration that remains available to use until January 15, 2026. * The feature includes a direct sharing toggle that allows users to post a summary card into text channels, though the data remains private by default if the user chooses not to share. To ensure you can view your 2025 Checkpoint before it expires, confirm that your privacy settings allow for data personalization and that your client is fully updated. If the Checkpoint does not appear, you may need to increase your platform activity for future recaps or check the Help Center for specific troubleshooting regarding data permissions.
figma State of the Designer 2026: Designers are leaning into the messy middle Insights Research Report Design AI
figma Software is culture Software used to feel separate from us. It sat behind the glass, efficient and obedient. Then it fell into our hands. It became a thing we pinched, swiped, and tapped, each gesture rewiring how we think, feel, and connect. For an entire generation, the connec…
woowahan To provide a seamless user experience, Baedal Minjok (Baemin) successfully integrated KakaoTalk brand vouchers directly into its ordering system, overcoming significant technical and organizational barriers between platforms. This project was driven by a mission to resolve long-standing customer friction and strategically capture external purchase demand within the Baemin ecosystem. By bridging the gap between Kakao’s gifting infrastructure and Baemin’s delivery network, the team successfully transformed a fragmented journey into a unified, user-centric service. ### Bridging User Friction and Business Growth - Addressed persistent Voice of Customer (VOC) complaints from users who found it inconvenient to use KakaoTalk vouchers through separate brand apps or physical store visits. - Aimed to capture untapped external traffic and convert it into active order volume within the Baemin platform, enhancing customer retention and "lock-in" effects. - Defined the project’s core essence as "connection," which served as a North Star for decision-making when technical constraints or business interests conflicted. ### Navigating Multi-Party Stakeholder Complexity - Coordinated a massive ecosystem involving Kakao (the platform), F&B brands, third-party voucher issuers, and internal Baemin backend teams. - Managed conflicting KPIs across organizations, balancing Kakao’s requirement for platform stability with voucher issuers' needs for settlement clarity. - Employed "context-aware communication" to bridge terminology gaps, such as reconciling Baemin’s "register and use" logic with the voucher companies' "inquiry and approval" workflows. ### Standardizing External Voucher Integration - Developed a standardized technical framework to accommodate diverse external voucher issuers while maintaining a consistent and simple interface for the end-user. - Resolved technical trade-offs regarding API response speeds, error-handling policies, and real-time validation across disparate systems. - Empowered Product Managers to act as "technical translators" and "captains," proactively managing complex dependency chains and prioritizing core features over secondary improvements to meet delivery timelines. The successful integration of KakaoTalk vouchers demonstrates that overcoming platform silos requires more than just technical API mapping; it requires a fundamental shift toward user-centric thinking. By prioritizing the "seamlessness" of the connection over individual platform boundaries, organizations can unlock significant new growth opportunities and deliver a superior digital experience.
naver The development of NSona, an LLM-based multi-agent persona platform, addresses the persistent gap between user research and service implementation by transforming static data into real-time collaborative resources. By recreating user voices through a multi-party dialogue system, the project demonstrates how AI can serve as an active participant in the daily design and development process. Ultimately, the initiative highlights a fundamental shift in cross-functional collaboration, where traditional role boundaries dissolve in favor of a shared starting point centered on AI-driven user empathy. ## Bridging UX Research and Daily Collaboration * The project was born from the realization that traditional UX research often remains isolated from the actual development cycle, leading to a loss of insight during implementation. * NSona transforms static user research data into dynamic "persona bots" that can interact with project members in real-time. * The platform aims to turn the user voice into a "live" resource, allowing designers and developers to consult the persona during the decision-making process. ## Agent-Centric Engineering and Multi-Party UX * The system architecture is built on an agent-centric structure designed to handle the complexities of specific user behaviors and motivations. * It utilizes a Multi-Party dialogue framework, enabling a collaborative environment where multiple AI agents and human stakeholders can converse simultaneously. * Technical implementation focused on bridging the gap between qualitative UX requirements and LLM orchestration, ensuring the persona's responses remained grounded in actual research data. ## Service-Specific Evaluation and Quality Metrics * The team moved beyond generic LLM benchmarks to establish a "Service-specific" evaluation process tailored to the project's unique UX goals. * Model quality was measured by how vividly and accurately it recreated the intended persona, focusing on the degree of "immersion" it triggered in human users. * Insights from these evaluations helped refine the prompt design and agent logic to ensure the AI's output provided genuine value to the product development lifecycle. ## Redefining Cross-Functional Collaboration * The AI development process reshaped traditional Roles and Responsibilities (RNR); designers became prompt engineers, while researchers translated qualitative logic into agentic structures. * Front-end developers evolved their roles to act as critical reviewers of the AI, treating the model as a subject of critique rather than a static asset. * The workflow shifted from a linear "relay" model to a concentric one, where all team members influence the product's core from the same starting point. To successfully integrate AI into the product lifecycle, organizations should move beyond using LLMs as simple tools and instead view them as a medium for interdisciplinary collaboration. By building multi-agent systems that reflect real user data, teams can ensure that the "user's voice" is not just a research summary, but a tangible participant in the development process.
toss Toss, a leading Korean fintech platform, embarked on a UX research journey to define its visual identity as it expanded from digital services into offline environments like Toss Pay payment stations. The study revealed that while users strongly associate the brand with seamless "usability," they lacked a single, clear mental image of a visual symbol. By analyzing user perceptions of fonts, colors, and shapes, Toss identified a specific visual formula—combining the app icon shape with a white, blue, and black palette—to ensure the brand remains instantly recognizable in the physical world. ## The Challenge of Offline Brand Recognition * The project began with the need to design "danglers" (small signage at payment counters) to signal that Toss Pay is accepted at offline merchants. * While Toss had successfully used various logo iterations online, the team realized that "Toss-ness" learned within the app might not automatically translate to unfamiliar offline environments. * Initial internal debates focused on superficial visual tweaks, such as background colors or language choices, rather than understanding the core assets that trigger brand recognition. ## Identifying Usability as the Core Brand Image * In-depth interviews were conducted with participants selected for their ability to articulate abstract brand impressions. * Research showed that users primarily associate Toss with keywords like "clean," "practical," and "convenient," rather than specific aesthetic elements. * One participant described Toss as a "program made by a genius engineer in Excel," highlighting that the brand’s value was rooted in its utility rather than a distinct visual symbol. * This presented a challenge: since the "app experience" cannot be felt through a static offline sign, the team had to find a visual surrogate for that functional reliability. ## Deconstructing the Toss Symbol: Font, Color, and Shape * **Font:** Testing revealed that the most recognizable font was the black English "toss" wordmark, primarily because users see it most often in external media and news rather than inside the app. * **Color:** Surprisingly, users did not associate Toss with a single shade of blue. Instead, they recognized the specific combination of a "blue logo on a white background." * **Logo:** When asked to draw the logo from memory, users consistently included a square border. This indicated that users perceive the brand’s "face" specifically as the smartphone app icon (the blue logo inside a rounded square) rather than the standalone logo mark. ## Implementing the "Toss Formula" in Design * The research led to a refined brand identity formula: **White background + Black bold English font + Blue app-icon-shaped logo.** * In the "10 to 100" 10th-anniversary campaign, the company shifted away from all-blue backgrounds in favor of this white-based combination to maximize recognition. * Toss Pay payment screens were updated to remove blue backgrounds, adopting the white-and-black layout to align with how users intuitively identify the service. For UX researchers and designers, this case demonstrates that brand identity is often a composite of environmental cues rather than a single graphic. When moving a digital-first brand into the physical world, it is essential to look beyond the logo and identify the specific "visual formula" that triggers the user's memory of the product experience.
toss In an era where AI moderators and non-researchers handle the bulk of data collection, the role of the UX researcher has shifted from a technical specialist to a strategic guide. The core value of the researcher now lies in "UX Leadership"—the ability to frame problems, align team perspectives, and define the fundamental identity of a product. By bridging the gap between business goals and user needs, researchers ensure that products solve real problems rather than just chasing metrics or technical feasibility. ### Setting the Framework in the Idea Phase When starting a new project, a researcher’s primary task is to establish the "boundaries of the puzzle" by shifting the team’s focus from business impact to user value. * **Case - AI Signal:** For a service that interprets stock market events using AI, the team initially focused on business metrics like retention and news consumption. * **Avoiding "Metric Traps":** A researcher intervenes to prevent fatigue-inducing UX (e.g., excessive notifications to boost CTR) by defining the "North Star" as the specific problem the user is trying to solve. * **The Checklist:** Once the user problem and value are defined, they serve as a persistent checklist for every design iteration and action item. ### Aligning Team Direction for Product Improvements When a product already exists but needs improvement, different team members often have scattered, subjective opinions on what to fix. The researcher structures these thoughts into a cohesive direction. * **Case - Stock Market Calendar:** While the team suggested UI changes like "it doesn't look like a calendar," the researcher refocused the effort on the user's ultimate goal: making better investment decisions. * **Defining Success Criteria:** The team agreed on a "Good Usage" standard based on three stages: Awareness (recognizing issues) → Understanding (why it matters) → Preparation (adjusting investment plans). * **Identifying Obstacles:** By identifying specific friction points—such as the lack of information hierarchy or the difficulty of interpreting complex indicators—the researcher moves the project from "simple UI cleanup" to "essential tool development." ### Redefining Product Identity During Stagnation When a product's growth stalls, the issue often isn't a specific UI bug but a fundamental mismatch between the product's identity and its environment. * **Case - Toss Securities PC:** Despite being functional, the PC version struggled because it initially tried to copy the "mobile simplicity" of the app. * **Contextual Analysis:** Research revealed that while mobile users value speed and portability, PC users require an environment for deep analysis, multi-window comparisons, and deliberate decision-making. * **Consensus through Synthesis:** The researcher integrates data, user interviews, and market trends into workshops to help the team decide where the product should "live" in the market. This process creates team-wide alignment on a new strategic direction rather than just fixing features. The modern UX researcher must move beyond "crafting the tool" (interviewing and data gathering) and toward "UX Leadership." True expertise involves maintaining a broad view of the industry and product ecosystem, structuring team discussions to reach a consensus, and ensuring that every product decision is rooted in a clear understanding of the user's context and goals.
toss Toss designer Lee Hyeon-jeong argues that business goals and user experience are not mutually exclusive, even when integrating controversial elements like advertising. By identifying the intersection between monetization and usability, her team transformed intrusive ads into value-driven features that maintain user trust while driving significant revenue. The ultimate conclusion is that transparency and appropriate rewards can mitigate negative feedback and even increase user engagement. ### Reducing Friction through Predictability and Placement * Addressed "surprise" ads by introducing clear labeling, such as "Watch Ad" buttons or specifying ad durations (e.g., "30-second ad"), which reduced negative sentiment without decreasing revenue. * Discovered that when users are given a choice and clear expectations, their anxiety decreases and their willingness to engage with the content increases. * Eliminated "flow-breaking" ads that mimicked functional UI elements, such as banners placed inside transaction histories that users frequently mistook for personal bank records. * Established a design principle to place advertisements only in areas that do not interfere with information discovery or core user navigation tasks. ### Transforming Advertisements into User Benefits * Developed a dedicated B2B ad platform to scale the variety of available advertisements, ensuring that users receive ads relevant to their specific life stages, such as car insurance or new credit cards. * Shifted the internal perception of ads from "noise" to "benefits" by focusing on the right timing and high-quality matching between the advertiser and the user's needs. * Institutionalized regular "creative ideation sessions" to explore interactive formats, including advertisements that respond to phone movement (gyroscope), quizzes, and mini-games. * Leveraged long-term internal experiments to ensure that even if an idea cannot be implemented immediately, it remains in the team's "creative bank" for future product opportunities. ### Optimizing Value Exchange through Rewards * Conducted over a year of A/B testing on reward thresholds, comparing small cash amounts (1 KRW to 200 KRW), non-monetary items (gifticons), and high-stakes lottery-style prizes. * Analyzed the "labor intensity" of ads by adjusting lengths (10 to 30 seconds) to find the psychological tipping point where users felt the reward was worth their time. * Implemented a high-value lottery system within the Toss Pedometer service, which successfully transitioned a loss-making feature into a profitable revenue stream. * Maintained user activity and satisfaction levels despite the increased presence of ads by ensuring the "worst-case experience"—viewing ads for no gain—was entirely avoided. Product teams should stop viewing business requirements and UX as a zero-sum game. By focusing on user psychology—specifically transparency, non-disruption, and fair value exchange—it is possible to achieve aggressive business targets while maintaining a sustainable and trusted user environment.