Shopify’s secret for staying ahead of the game | Figma Blog
Shopify encourages teams to pursue bold, unconventional ideas instead of settling for incremental improvements. The company challenges standard practices in product discovery, planning, and decision-making, using visual collaboration tools to create more creative and inclusive discussions. Its approach suggests that deliberately disrupting familiar workflows can produce stronger, more original outcomes. ## Challenge Documentation-First Product Work - Traditional roadmapping often begins with a written document outlining the problem and proposed direction. - Shopify’s Katarina Batina argues that this method can reinforce habits rather than clarify the real problem or uncover broader opportunities. - Starting in a collaborative visual workspace such as FigJam helps teams “break their brains” out of linear thinking. - Roadmap templates make metrics, key problems, proposed solutions, principles, assumptions, and dependencies explicit. - This structure allows teams to explore possibilities more freely instead of simply reacting to a finished document. ## Plan How You Plan - Shopify adapted a FigJam template for an annual in-person planning session among largely remote colleagues. - Team members completed the template beforehand, creating a shared baseline for discussion. - During the meeting, they updated the plan in real time as strategic decisions were made. - The shared workspace preserved the outcomes digitally, avoiding the need to photograph scattered sticky notes. - The team considered this approach its most effective planning session to date. ## Democratize Strategic Discussions - Shopify treats design tools as the primary setting for discussing strategic product decisions. - Visual collaboration gives people more ways to express ideas than written documents alone. - This is especially important for employees who may have strong ideas but do not excel at articulating them in prose. - In large meetings, participants can communicate through links, images, project snapshots, and sketches rather than relying entirely on text. - The approach makes decision-making more inclusive and helps teams develop a forward-looking vision. ## Sketch Ideas Instead of Overexplaining Them - The article begins a further section arguing that sketching can help teams develop ideas that are difficult to express verbally. - The provided text ends before this section is completed. Shopify’s broader recommendation is to intentionally disrupt familiar processes: replace rigid documents with visual exploration, make planning collaborative and continuous, and give teams multiple ways to communicate ideas.
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