localization

9 posts

stripe

Testing the impact of Adaptive Pricing across 1.5M subscription checkout sessions (opens in new tab)

Subscription businesses face major operational and payment challenges when pricing internationally, especially because exchange rates fluctuate across recurring billing cycles. Stripe’s Adaptive Pricing addresses this by displaying and charging customers in local currencies while managing FX conversion and renewal stability. An analysis of 1.5 million checkout sessions found that it increased signup conversion, payment authorization, and subscription lifetime value. ## The Challenge of Localized Subscription Pricing - Localizing prices requires businesses to manage: - FX risk and conversion fees - Currency-specific price lists - Ongoing accounting, reconciliation, and reporting - Subscriptions are more complex than one-time purchases because prices must remain predictable at every renewal. - Cross-border charges are more likely to fail than local-currency transactions. - In 2025, 80% of subscription transactions were still priced in a company’s default currency. ## How Adaptive Pricing Works - Stripe’s Adaptive Pricing, available through the Optimized Checkout Suite, automatically displays prices in a customer’s local currency. - Stripe handles currency conversion and related operational work. - A stability buffer helps keep renewal amounts consistent despite exchange-rate changes. - For example, a Brazilian customer might continue paying R$49.60 per month rather than seeing a different converted amount each billing cycle. - Significant exchange-rate movements can still cause a renewal amount to change, similar to adjustments made by card issuers. ## Measured Signup Improvements Stripe analyzed 1.5 million subscription checkout sessions, comparing Adaptive Pricing with a randomized 1% holdback group. - Average conversion increased by 4.7%. - Average payment authorization increased by 1.9%. - Lifetime value per checkout session increased by 5.4%. - Some businesses saw LTV gains above 30%. - Runway reported a 14% increase in LTV per session and 17.7% more LTV per subscription. Local prices reduce the need for customers to mentally convert costs and make recurring commitments feel more transparent. Charging locally can also improve authorization rates because cross-border payments are more likely to be declined. ## Retention and Long-Term Value - Customers who paid in local currency showed consistently higher retention than those charged in a company’s default currency. - Better signup conversion combined with more successful renewals increases the value generated by each checkout session. - Even small improvements in initial conversion and payment approval can compound into meaningful gains in subscription LTV. ## Scaling Globally - Businesses that do not localize subscription prices may be losing international revenue. - Adaptive Pricing lets companies offer local-currency pricing without building their own FX systems, currency-specific price catalogs, or renewal logic. - Stripe reports that more than 500,000 businesses, including over 16,000 subscription companies such as Cursor, Perplexity, and Runway, use Adaptive Pricing. For subscription companies expanding internationally, localized pricing can improve both initial purchase performance and long-term subscriber value while reducing the complexity of managing global billing.

figma

The New Business Case For Design Systems | Figma Blog (opens in new tab)

Design systems are no longer merely efficiency tools or static component libraries; they are strategic investments that can influence revenue, customer loyalty, global expansion, and product quality. Research from the Design Executive Council shows that organizations are increasingly measuring design-system value through customer and business outcomes, not just reduced rework or faster handoffs. The strongest business case connects design-system work to metrics executives already care about. ## Linking Design Systems to Customer Outcomes - Teams can measure design-system impact through adoption, retention, engagement, satisfaction, and support metrics. - Freshworks attributed its design system to: - A 28% reduction in customer service costs - Faster support-ticket resolution - SAP collects more than one million in-app user feedback data points to improve its design system. - Freshworks uses CSAT scores, A/B tests, and funnel diagnostics to identify onboarding friction and guide new components, patterns, and features. - These metrics help design teams demonstrate business value while creating a roadmap for improving customer experience and product “stickiness.” ## Scaling Company Values and Product Quality - Design systems can scale not only brand identity but also company principles and product standards. - Linear uses its design system to support a culture of craft and quality, which contributes to customer loyalty and net revenue retention. - The system is intentionally flexible and continuously updated rather than governed by rigid rules. - Its goal is to ensure that products feel thoughtfully crafted while allowing teams to adapt components as needed. ## Supporting Global Growth and Localization - Design systems help companies expand internationally while maintaining consistency, brand identity, and cultural relevance. - Hyundai Motor Group uses one system across more than 30 vehicle models and three brands—Hyundai, Kia, and Genesis—while preserving each brand’s distinct identity. - Grammarly built localization into its design-system strategy from the beginning by: - Employing in-house linguists - Accounting for cultural nuances - Treating right-to-left readability as a core design input - Distributed teams across North America, South Korea, and Poland use a shared foundation to handle different languages, hardware constraints, screen sizes, and cultural expectations. - Hyundai’s 42dot uses custom Figma plugins to test multilingual user experiences. The practical recommendation is to frame a design system around outcomes that business leaders already value—customer satisfaction, retention, revenue, global growth, and product quality. Productivity improvements remain useful, but the most persuasive evidence comes from showing how design-system decisions change customer and business performance.

figma

Figma Launches Latin American Spanish Localization | Figma Blog (opens in new tab)

Figma has launched Latin American Spanish localization for its product and support services, strengthening its presence across the region. The update reflects growing demand from Latin American designers, developers, startups, and enterprises, where more than 10 million Figma files were created in the past year. It is Figma’s fifth product localization and supports the company’s broader expansion beyond the United States. ## Expanding in Latin America - Figma already serves major regional companies including iFood, Itaú Unibanco, Mercado Libre, Nubank, Sicredi, TOTVS, and Quinto Andar. - The company says design is becoming an increasingly important business differentiator across Latin America. - Latin American Spanish is available starting July 2. ## What the Localization Includes - Spanish language support tailored specifically to Latin American users. - Culturally adapted product interfaces. - Dedicated customer support for the region. - The release follows Figma’s Brazilian Portuguese localization. ## Growing Regional Adoption - More than 10 million Figma files were created across Latin America in the previous year. - Companies such as iFood and Itaú Unibanco use Figma to coordinate design, product, and engineering workflows. - Leaders at these companies say localization will make collaboration and product development more natural and efficient. ## Figma’s Global Expansion - Latin American Spanish is Figma’s fifth localization, following Japanese, European Spanish, Korean, and Brazilian Portuguese. - Approximately 85% of Figma’s monthly active users were outside the United States in Q4 2024. - More than half of Figma’s 2024 revenue came from non-U.S. markets. - About two-thirds of monthly active users work outside traditional design roles, including roughly 30% who identify as developers. Figma’s Latin American Spanish release is intended to deepen its relationship with the region’s growing design and development community while making collaboration more accessible to local teams.

figma

Figma Launches Brazilian Portuguese Localization | Figma Blog (opens in new tab)

Figma is launching a full Brazilian Portuguese localization on May 7, expanding its global reach and reducing language barriers for Brazilian users. The release includes translated interfaces, cultural adaptations, and Portuguese-language support. It follows Figma’s growing adoption in Brazil, where millions of files are created annually, with Latin American Spanish planned for later this year. ## Brazilian Market Expansion - Brazilian Portuguese is Figma’s fourth localized product language, after Japanese, Spanish, and Korean. - Brazil has a substantial Figma user base, including enterprises such as iFood, Itaú Unibanco, Nubank, Mercado Libre, TOTVS, and BTG Pactual. - More than one-third of Brazil’s Ibovespa-listed companies use Figma. - Nearly 5.5 million Figma files were created in Brazil over the past year, with more than 85,000 edited daily. - The São Paulo Friends of Figma community has nearly 1,000 active members. ## Localization and Accessibility - The localization provides: - A complete Brazilian Portuguese product translation - Culturally adapted interfaces - Dedicated support for Portuguese-speaking users - Figma says the goal is to make its tools feel more native and intuitive while encouraging broader collaboration among designers, developers, and other contributors. - Customers such as Itaú Unibanco and Mercado Libre expect the change to reduce friction and make Figma more accessible to Brazilian teams. ## Figma’s Global User Base - Approximately 85% of Figma’s monthly active users were outside the United States in Q4 2024. - More than half of the company’s 2024 revenue came from non-U.S. markets. - About two-thirds of monthly active users work outside traditional design roles, including roughly 30% who identify as developers. ## Expanding Product Ecosystem Figma’s localization arrives as the company expands its tools across the full product development lifecycle: - **Figma Design:** Digital product exploration, iteration, and prototyping. - **FigJam:** Collaborative whiteboarding, brainstorming, and meetings. - **Dev Mode:** Design-to-code handoff and developer workflows. - **Figma Slides:** Collaborative creation of interactive presentations. ## New Products and Features Announced updates at the Config conference include: - **Figma Make:** An AI prompt-to-code tool for creating prototypes and applications from descriptions or existing designs. - **Figma Sites:** Tools for designing and publishing dynamic, highly customizable websites. - **Figma Draw:** Enhanced vector editing and illustration capabilities. - **Figma Buzz:** Brand and marketing asset creation at scale, with AI support and brand-consistency controls. - **Enhanced AI features:** Image generation and editing, contextual workflow suggestions, and new FigJam capabilities. - **Grid:** Responsive layouts that can generate CSS code in Dev Mode. These products and features are scheduled to begin rolling out in the weeks following the announcement. Figma also plans to launch Latin American Spanish localization later in the year. Figma’s Brazilian Portuguese release is both a response to strong local demand and part of its broader strategy to make collaborative design and development accessible to a global audience.

figma

Figma Localizes Product and Support for Spanish Market | Figma Blog (opens in new tab)

Figma is launching a fully localized Spanish experience for users in Spain, including translated products, culturally adapted interfaces, and dedicated support. The move reflects Spain’s strong adoption of Figma and the company’s broader strategy to serve its largely international user base. Spanish becomes Figma’s second fully localized language after Japanese, with more languages planned later this year. ## Spanish Localization Goes Beyond Translation - Figma is adapting its product experience for Spanish-speaking users through: - Full product translation - Culturally relevant user interfaces - Dedicated Spanish-language support - The rollout begins March 27 and is expected to finish by April 17. - Figma says it aims to understand the specific needs of Spanish businesses and product teams. ## Figma’s Strong Presence in Spain - Nearly half of Spain’s IBEX 35 companies use Figma, including: - Amadeus - Banco Sabadell - Cabify - SEAT - Repsol - Telefonica - Spanish users created more than 1.5 million Figma files in 2024. - Nearly 34,000 files are edited daily across the country. - The Barcelona Friends of Figma community has more than 2,000 active members, making it Figma’s largest community chapter. ## Benefits for Spanish Teams - Companies such as Telefonica and Cabify expect the Spanish interface to improve collaboration and make Figma more accessible. - Localization is intended to help designers, developers, and broader product teams communicate and work more efficiently. - The effort supports Figma’s shift toward serving the entire product development process, not only traditional design roles. ## Part of Figma’s Global Expansion - About 85% of Figma’s monthly active users are outside the United States. - Approximately half of its revenue comes from non-U.S. markets. - Around one-third of users identify as developers, while nearly two-thirds work outside traditional design roles. - Spanish localization arrives alongside Figma’s expanding product ecosystem, including: - FigJam, launched in 2021 - Dev Mode, launched in 2023 - Figma Slides, launched in 2024 - New AI capabilities and other product development tools Figma’s Spanish launch is both a response to Spain’s established user community and a broader investment in international growth. By combining language support with localized product experiences, Figma aims to reduce barriers for Spanish teams while preparing to add more languages throughout the year.

figma

What’s new in Figma: March 2022 | Figma Blog (opens in new tab)

Figma’s March 2022 updates focus on making Figma and FigJam more accessible, flexible, and useful across devices and global teams. Major additions include FigJam for iPad, right-to-left text support, font-independent superscript and subscript characters, and improved Slack notifications. Together, these features help users ideate anywhere, design for more languages, and keep distributed teams informed. ## FigJam for iPad - FigJam is now available on the iPad through the App Store. - Users can sketch, brainstorm, and annotate away from desktop distractions. - Work can be resumed across iPad and desktop, supporting more fluid workflows. ## Right-to-left text support - Figma and FigJam now support right-to-left writing systems. - Arabic, Hebrew, Urdu, and other languages can be designed and edited more naturally. - The update improves Figma’s suitability for global audiences and international products. ## Superscript and subscript in any font - Superscript and subscript characters can now be used even when the selected font lacks those glyphs. - Figma automatically creates a synthetic, or “faux,” glyph. - The glyph is resized and repositioned to match the surrounding font style. ## Slack notifications for teams - Figma’s updated Slack app helps teams track activity in shared files, teams, and projects. - Notifications can arrive in real time or as hourly and daily digests. - Teams can subscribe project files to dedicated Slack channels. - Comment and collaboration updates can be shared where teammates already coordinate work. Overall, the release recommends using Figma’s new cross-device, localization, typography, and collaboration features to make design work more accessible and connected.

figma

Localization, languages, and listening | Figma Blog (opens in new tab)

Figma is expanding internationally by adapting its product and organization to local users. The company’s strategy combines listening to designers worldwide, localizing languages, opening regional offices, and hiring local teams. It highlights Japan, EMEA expansion, and the difficult engineering work behind RTL language support as steps toward making design accessible to everyone. ## Learning from Designers Worldwide - Around 80% of Figma’s weekly active users were outside the United States from the company’s early days. - Customer visits around the world helped Figma understand that different regions have distinct needs and expectations. - These experiences shaped Figma’s vision: “Make design accessible to all.” - The company sees international growth as requiring humility, direct feedback, and a willingness to learn from local communities. ## Launching in Japan - Figma incorporated in Japan, opened its first Asian office in Tokyo, and appointed Hiro Kawanobe as its local leader. - Customer conversations revealed that Figma’s English-only product limited adoption. - Figma began localizing its product into Japanese, targeting a localized experience by the end of 2022. - It also planned to hire local staff across sales, marketing, community, and customer support. ## Expanding Across EMEA - Figma is increasing its European presence with offices in London, Paris, and Berlin. - Regional employees will help the company better understand and support customers across EMEA. - Figma intends to expand language support in ways that are useful and meaningful to local communities. ## Building RTL Language Support - Figma introduced support for right-to-left languages, a feature users had requested since the company’s early days. - Implementing RTL required substantial custom engineering because Figma uses: - A custom rendering stack optimized for performance - Its own text-rendering engine - Custom handling for bidirectional text and cursor behavior - Arabic and other RTL scripts create additional complexity through: - Characters whose forms change based on their position in a word - Ambiguous boundaries between writing directions - Complex diacritics and font behavior - Difficulties with text wrapping and navigation - Community plugin developers helped test the implementation, ensure compatibility with existing RTL content, and identify critical bugs during the beta. ## Growing Through Feedback - Figma acknowledges that international expansion may involve cultural mistakes or imperfect translations. - The company asks users to provide feedback so it can improve its products and approach. - Hiring continues in Tokyo, Paris, Berlin, and other locations to support its global growth. Figma’s international strategy is not limited to translating the interface. Its broader recommendation is to combine localization, local teams, technical investment, and continuous listening to build products that genuinely serve users in different regions.

figma

Building an open and inclusive design process | Figma Blog (opens in new tab)

The post argues that inclusive products emerge from inclusive design processes built on trust, empathy, transparency, and collaboration. Teams should look beyond ideal users, involve localization and accessibility perspectives early, and create open working practices—especially in remote environments. These approaches improve both the product and the way teams understand one another. ## Designing for More Than the “Perfect” Use Case - User research should include diverse users, situations, and challenges—not only the primary persona. - Designers are encouraged to experience products “in the field,” such as considering delivery workers dealing with broken elevators or unreliable GPS. - Inclusive thinking can reveal accessibility needs that are: - Permanent, such as visual or motor limitations - Temporary or situational, such as hearing difficulties in crowded spaces or using a phone with a shattered screen - Small improvements to copy, color contrast, font size, and layout are useful, but accessibility requires broader organizational prioritization. - Teams should establish clear ownership for accessibility. - Designing for essential needs often produces features that benefit everyone. ## Making Localization Part of Product Design - Localization involves more than translating text; it requires attention to syntax, cultural nuance, and how designs adapt across languages. - Deliveroo replaced a siloed handoff process with the Phrase Figma plugin, allowing designers and localization teams to review localized prototypes earlier. - Localization experts can identify inaccurate translations or insufficient space before engineers build the final pages. - Seeing the complete user journey gives localization teams more context and improves collaboration. - Localization becomes an integrated part of product development rather than a transactional final step. ## Creating Transparent Team Processes - Remote work increases the need for visibility into teammates’ work, availability, and priorities. - Kate Pincott’s Team Capacity Template helps teams map weekly schedules and identify meeting or workload gaps. - Regular meetings and short stand-ups can replace informal office interactions and maintain personal connection. - Teams should make room for what matters during difficult periods rather than optimizing only for efficiency. - Shared working sessions, such as open Zoom rooms, can recreate some of the spontaneous collaboration of an office. Inclusive design is ultimately a process practice: broaden the perspectives involved, invite feedback early, and make work visible. Teams that build these habits are better equipped to create products that work across users, cultures, and circumstances.

figma

Design conference Vectors sold out in two days | Figma Blog (opens in new tab)

Vectors, a new San Francisco design conference, sold out 300 tickets in just two days because it offered perspectives missing from conventional tech events. Rather than focusing on business trends, its program addressed vulnerability, unconscious bias, and inclusion. Organizer Gabriel Valdivia argues that diverse experiences improve design and that people with privilege should actively invite perspectives unlike their own. ## A Different Kind of Design Conference - Vectors was created as an alternative to typical technology conferences centered on “thought leaders” and commercial design topics. - Its talks focused on: - Vulnerability - Unconscious bias - Divergent perspectives - The event attracted enough interest to leave 150 additional people on the guest list. ## Diversity as an Invitation, Not a Label - Organizers deliberately avoided presenting Vectors explicitly as a “diversity” conference. - Traditional diversity initiatives can become limited to people who already identify with the issue. - Valdivia wanted people who were not already concerned about diversity—especially white men in tech—to attend and reconsider how they use their influence. - The goal was for privileged attendees to understand the practical value of including different perspectives. ## Experience Shapes Design - Valdivia describes his Cuban and Costa Rican background, including working low-wage jobs after immigrating to the United States. - Experiences such as cleaning car dealerships, working in a call center, and waiting tables exposed him to challenges many technology leaders may not have encountered. - He believes these experiences developed resilience and provide useful insight in product design. ## Small Inclusive Choices Create Value - Valdivia argues that products inevitably reflect their creators’ backgrounds. - Because many products disproportionately reflect white male perspectives, other useful viewpoints can remain overlooked. - At a previous startup, he added Spanish subtitles to a product video, making it accessible to Spanish-speaking audiences. - Such seemingly minor decisions can significantly expand a product’s usefulness and reach. Vectors’ success suggests that designers and technology professionals want more than conventional industry perspectives. Building better products requires actively including people with different backgrounds and turning their experiences into concrete design decisions.